-*Our automated Yahoo-store system will acknowledge your order via e-mail upon receipt. We will make every effort to ship your order within two to three business days from our stock. While we stock a significant inventory to support our Internet customers, occasionally stock conditions require us to Special Order to fulfill your order. We therefore request that you allow approximately three weeks for delivery of your orders. In most cases, this will not be necessary, but we do appreciate your patience. 100% Secure Shopping Guarantee At BigHappyBuddha.com, we realize that shopping online can feel a bit risky. However, the truth of the matter is that advances in secure server technology have made shopping at BigHappyBuddha.com just as safe as using your credit card to shop around town or over the phone. Our goal is for you to feel as comfortable using your credit card at BigHappyBuddha.com as you do everywhere else that you shop. BigHappyBuddha.com Privacy Statement BigHappyBuddha.com wholeheartedly respects your privacy. The sole owner of all personal information collected at this site is BigHappyBuddha.com, and BigHappyBuddha.com will NEVER rent or sell your personal information to any third party. The information collected and stored by BigHappyBuddha.com includes your name, address, telephone number, and email address. While your credit card information is collected at the time of purchase, it is sent directly to secure servers, and that is where it is safely held. Because BigHappyBuddha.com collects personal information through a secure server that features the latest encryption technology, you can be assured that none of your information will be viewed by anyone outside of BigHappyBuddha.com,(please see the BigHappyBuddha.com 100% Secure Shopping Guarantee for more information). The information you provide to BigHappyBuddha.com is used to process your order. You can request to be removed from our list by simply emailing us at info@bighappybuddha.com . You may also update or change the personal information BigHappyBuddha.com has collected by sending an email to info@bighappybuddha.com Should there be any changes to BigHappyBuddha.com's Privacy Guarantee, relevant changes will be posted to this portion of the site. From time to time we may send out emails to certain past customers with exclusive offers (not available to the general public). You can unsubscribe from our list at any time. BigHappyBuddha.com Shipping & Handling Our Standard Shipping is either FedEx Ground or UPS Ground, please note that FedEx & UPS Ground cannot deliver to PO Boxes. In some instances when it makes the most sense we use USPS Priority Mail at our discretion. Need Express Shipping? NextDay OverNight and 2nd Day Service can be provided! Just drop us an email with your address and the type of shipping you want before ordering and we'll send you back a quote. It's simple! International Orders: Shipping charge of $29.95 applies to orders shipping to countries outside of the United States. Any International orders that cost more than $29.95 due to weight, size of box and/or location will be charged actual cost and the order will be adjusted once it has shipped and the difference will be charged to your credit card. Please note that delivery of foreign orders may take up to 6 weeks since we cannot predict or control customs delays. Return Policy Returns are gladly accepted within 10 days of your receipt of your order, you may return any item in its original condition and packaging for a full refund of the purchase price,less a 25% restocking fee. Shipping charges will be refunded only if the return is a result of our error. Please notify us within 2 days if any of your items arrive damaged. All cancelled orders are subject to a 25% Restocking Fee. Sorry, but we do not accept any returned meditation cd's, clothing; t-shirts, hats. Please make sure to select the correct size for you. Orders that include custom made items (such as Painted and/or weatherproofed cast items) fountains that have already been used or specially ordered (large quantities from the manufacturer) may not be cancelled or returned. Note: Waterproofing is NOT a permanent application. Under normal outdoor conditions, one application may last up to 3 months or more. To achieve maximum results and product life, we suggest reapplication by purchasing a clear water-based sealant (can be purchased at a local hardware store) as those used on boats and decks. All returned items must be returned in the original packages and must be unused. Under no circumstance should you send a product to us with out first acquiring an RMA number. (Return Merchandise Authorization Number) If you discard the original packing materials and/or item before inspection you will not be entitled to a replacement or refund. Sales Tax 5.5% Sales Tax will be added to all orders shipping to addresses within the State of Wisconsin. Order Status Where is my order? Please allow ten days after your order has been placed, before assuming there is a problem and emailing us. We do keep you advised if there is any problem with your order. We do not keep you advised while your order is being processed. We have found that most of the time when a customer emails for the status of their order, by the time we update them the order is on the way. Therefore we request you wait a little while and give the process time. Once the package is shipped we cannot control any delays experienced along its route. We are coming into the busiest season of the year, and receive hundreds of emails a day. It is not always possible to respond quickly. Usually, by the time we respond, you will have your order in hand. During the last quarter of the year delays are inevitable, and we appreciate your patience. Please order early for Christmas. Internet sales during Christmas have more than doubled each year so plan ahead! Comments/Feedback We value your opinion and encourage feedback. We are always striving to improve our service to our customers and your feedback is important to us. Please feel free to email us at info@bighappybuddha.com |